FAQ Frequently Asked Questions

About Products

Q. I would like to know how many items are in stock.: ▶ Please let us know the details of the product you are considering, the number of items you need, and the date you need them. We will contact you after confirming the latest status and delivery date.
Q. I would like to know when you will restock items that are sold out.: ▶ Please let us know the details of the item(s) you are interested in and the quantity you would like. We will inform you of the delivery date and availability.
Q. I want to purchase an item that is available at a store. I would like to know if the product is available at the store.: ▶ Please contact us with the details and quantity of the product you wish to purchase. After confirmation, we will contact you.
Q. I would like to order other colors and sizes of the products listed on the website.: ▶ Please contact us from the Contact Us page.
Q. Can I order Good Design Award items other than those listed on the website?: ▶ We have a selection of Good Design Award-winning products that are currently available for sale. Please contact us from the Contact Us page to check if the product is currently available.

Q.I want to cancel my order.: ▶ As a rule, we do not accept cancellations after the product has been arranged and prepared for shipment.
In the case of a mistake, please contact us as soon as possible after you place your order.

Inquiries
Q. I want to add or change an item.: ▶ Please contact us as soon as possible.

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Q. I want to ship two orders together.: ▶ If the orders are from the same account and have the same shipping address and payment information, we can accept the order as long as it is placed before both orders are prepared for shipment. Please contact us as soon as possible.

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Q. I would like to know the shipping cost.: ▶ For regular size items, shipping is a flat rate of 680 yen (tax included) per delivery address, and free of charge for purchases of 11,000 yen (tax included) or more.
(Other large-size items are separately indicated in the product column.)
Q. I would like to know the shipping company.: ▶ We use Japan Post Yu-pack, Kuroneko Yamato, and Sagawa Express. The shipping company is determined by the size of the product and other factors, but we are unable to accept your shipping company's specification.
Q. I want to change the designated delivery date.: ▶ Please contact us as soon as possible. Please contact us as soon as possible. Once the package has been shipped, it cannot be changed, so please make a request for re-delivery, etc., and pick up the package within one week of the designated date.
Q. Can you ship overseas?: ▶ We do not ship overseas. Please understand.

Q. I would like to know the types of payment methods.

▶ You can choose from credit card (VISA, MASTER, AMEX), PayPal, Amazon Pay, Shop Pay, Google Pay, Paidy (deferred payment), auPay, PayPay.

Q. I want a receipt.

▶ Please contact us with your order number, or leave a note in the "Remarks" box when you place your order.

Q. I received a different item from my order or a defective item.: Please contact us by the end of the day at
and keep all the packaging. We will promptly arrange for and notify you of a replacement product. Please note that in some cases, we may not be able to provide a replacement product, and you may have to return the product or receive a refund.

［In the case of a defective or incorrect product, please contact us at
within one week from the date of arrival. We will guide you through the exchange/return procedure. We will exchange or return the product as soon as we confirm the arrival of the product.
Q. I want to exchange the color or size.: ▶ If the item is a different image or the size does not fit, etc., the return or exchange is at the customer's convenience. Please note that the customer is responsible for shipping costs. We do not accept returns or exchanges of items that have been used at least once, or items with defaced or lost packaging or product tags. Please contact us within one week from the date of arrival, and in an unused and undamaged condition.
Q. I want to return an item.: ▶ As a general rule, we do not accept returns of good items.

Q. What kind of wrapping is it?: ▶ We will place the gift in a wrapping bag with our original logo according to the size of the product.
Please add the number of gift items to the cart.
https://gds.tokyo/products/gift-wrapping-bag
There are some products such as large size that we cannot accept.
Please note that we are unable to wrap items that are not listed in the description of the desired item.
Q. Can you do an assortment?: ▶ Depending on the size and combination of products, we may not be able to fulfill your request. In that case, we will contact you.
Q.Can you put a noshi (gift wrapping paper) on my order?: ▶Yes. If you would like to order noshi, please add the quantity of noshi you would like to order to your cart and then go to
https://gds.tokyo/en/products/gift-wrapping-bag
and in the remarks column of the cart screen, enter the type of noshi (name on the front) and the name of the person you would like to have it personalized for.
Please note that we may not be able to attach noshi depending on the shape of the product.
Q. I would like to add a message.: ▶ We are preparing it now.

Q. I can't receive any e-mail.: ▶ There is a possibility of an e-mail error due to a wrong address or security reasons. Please set up your domain name "@gds.tokyo" to receive our e-mails.
Q. I can't log in. (I forgot my password).: ▶▶ Please reset your password here.